Privacy Policy

Copacetic Care | ABN: 60 340 391 152

Last updated: May 2026

 

Copacetic Care ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

1. Who We Are

Copacetic Care is a sole trader occupational therapy practice providing NDIS-funded and private occupational therapy services. Our contact details are:

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name and contact details (email address, phone number)

  • The content of enquiries submitted through our website contact form

  • For clients: date of birth, NDIS participant number, health and disability information, emergency contact or next of kin contact information, support coordinator and plan management details (where applicable)

We only collect information that is necessary for us to provide our services or respond to your enquiry.

If you provide us with information about a third party (whether that be client, other health professionals, family members, or other parties involved), you must ensure that you are entitled to disclose that information to us, and that you have complied with the Privacy Act 1988 in relation to the collection, use and/or disclosure of that information.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Submit an enquiry through our website contact form

  • Contact us by email or phone

  • Engage us to provide occupational therapy services

4. Why We Collect Your Information

We collect and use your personal information to:

  • Respond to your enquiry or request

  • Provide occupational therapy services

  • Prepare and submit invoices to plan managers or other funding bodies

  • Comply with our legal and regulatory obligations under the NDIS and relevant health legislation

  • Maintain clinical records as required by law

5. How We Store and Protect Your Information

Your personal information is stored securely using reputable practice management and accounting software. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Clinical records are retained in accordance with applicable Queensland and federal health records legislation.

6. Who We Share Your Information With

We may share your personal information with:

  • Your NDIS plan manager, for the purpose of processing invoices and claims

  • Your support coordinator, where relevant to your care

  • Other allied health professionals or service providers involved in your care, with your consent

  • The NDIS Quality and Safeguards Commission or other regulatory bodies, where required by law

We do not sell, trade, or rent your personal information to any third party.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any inaccurate or incomplete information

  • Make a complaint if you believe your privacy has been mishandled

To exercise any of these rights, please contact us at hello@copaceticcare.com.au

8. Consent and Confidentiality

By using this website, and enquiry form to provide us with your information, you indicate your consent to Copacetic Care. It is our guarantee and responsibility to treat your personal information responsibly and ethically. You are under no obligation to provide us with any of your information.

9. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.

11. Contact Us

For any privacy-related questions or requests, please contact: